5 Step Checklist for Developers and PMs to Onboard Thousands of Customers in 10 Minutes

I’m never surprised when I see a product or service with expensive marketing and months of development get rated so poorly after launch.

The default action for people (like me) after using a product with a bad customer experience is not only to uninstall the app but somehow, we feel ten times better when we tell everybody how bad it was.

Don’t blame us – blame your slow onboarding process.

How fast a person gets from first contact with your digital product (web or mobile app) to full adoption can determine whether they become a customer or a hater.

User onboarding is anything you do as a product guy to increase the chances of a user quickly understanding what to do next. A key factor in this process is customer verification, as it is important to be able to identify an authentic user from a scammer or bot and get that real person to not bounce off.

So, how do you make this happen?

Digital KYC and Speed

Imagine your customers feel like this after signing up

Due to “know your customer” regulations (nobody likes it, but it keeps everyone secure online), product owners like you must validate a user’s identity before they can access your service.

Previously, this would take 3-5 days as you would manually have to inspect their address or validate their documents with a guarantor.

But not anymore with digital verification tools.

Now, you only need one piece of information like an international passport or National Identity Number (NIN), and that person’s identity is confirmed within minutes.

For example, after downloading the Bitcoin app, Binance – I signed up on the account page, Input my NIN and got a confirmation email less than 20 minutes later.

Thank God I didn’t buy crypto then; the crash would have left me homeless. Nevertheless, it was quick enough to excite me from signing up to accessing the dashboard! Your product can have the same magical effect on first-time customers.

Here’s a 5-step checklist for onboarding customers faster using Seamfix Verify – a verification tool for every business.

Step by Step Process to Verify Thousands of Customers instantly

1. Create a business account on Seamfix Verify
   
   This is so straightforward you’d think it’s Facebook. Sign up on the portal, input your basic information, upload your company details and top up your wallet. Depending on your data speed, this would take about 10 minutes. There’s a full guide for you on the dashboard to take you through the entire process.

   <Create Account>

   

2. Go to the Developer’s section and view our API documentation

   API sounds fancy eh? Heh, it’s just a bridge that connects you to us (sophisticated people would call it a software interface that allows two applications to interact with each other, but I like my definitions simple). You most likely have one that you’re using for other services already.

   If you’re new to this, here’s a full guide on everything API (Application Programming Interface)

   So, on our website, you can download our docs for your use. You’re now two steps away from speedy user verification!

   <Visit developer hub>

   

3. Copy production API Keys (it’s just one button!)

   I feel like embedding that Netflix original intro sound at this point – because that’s how badass this part is.

   With one click, you’re closer to your goal of making your customers happy.

   

4. Complete your Integration to Seamfix Verify

   You have your verified account, user ID, and API Keys copied, and now you can integrate into your first verified API!

   Conducting and testing all integrations in the sandbox environment (like a trial mode) is advisable. The test data provided in our documentation guides also work in the sandbox mode. Once you’ve tested it and are satisfied with its work, you’re ready to go to the ‘live mode’!

   

5. Start verifying identities in 10 Minutes!

   Booyah!

   Just like bread and butter, Seamfix Verify will slot seamlessly into your product (app or web) and confirm the identity record of any user in a flash. You no longer need to do anything at this stage as our AI services work tirelessly for you daily to keep your onboarding process running smoothly like Jelly.

   

And there you have it!

Your 5-step process to save your precious developer time or earn that company bonus for shipping a successful product to the market.

You can download this checklist as an infographic or skip to our portal to get started.

Welcome to a new level of 5-star customer reviews with Seamfix Verify1