Seamfix Website Privacy Policy

Last Update: 20th March 2025
Who we are and what we do

We are Seamfix Limited (“Seamfix”, “us”, “we”, “our”). We are an international organization,
dedicated to solving critical problems for a better way to work, live and learn . We help businesses
and their customers globally to seamlessly create, verify and access trusted digital identities and
services.
Unless we notify you otherwise, we are the controller of the Personal Data we process when you use
our website or interact with us. This means that we decide what Personal Data to collect and how to
process it.
We are also registered with the UK supervisory authority, the Information Commissioner’s Office
(“ICO”), in relation to our processing of Personal Data under registration number ZB076921.
This policy describes how we use and protect Your Information and the control you have over Your
Information. Seamfix respects your privacy and will keep all your details confidential.
The processing of personal data by transparent means and with your consent will continue to be of
most importance to us. We have updated our policies to ensure that your data are being processed
lawfully in line with:
● European Union General Data Protection Regulation (GDPR) 2018
● UK General Data Protection Regulation (GDPR)
● Nigeria Data Protection Act (NDPA) 2023
● Uganda Data Protection and Privacy Act (DPPA) 2019
● U.A.E Personal Data Protection Law (PDPL) 2021
There may be a need to update this privacy policy, for your best interest. We reserve the right to
make changes at any time with or without giving you any notice of such changes. We will provide
you the date this policy was last modified. Please always check this page to see new updates.

Who this privacy notice applies to
This privacy notice applies to you if:
● You visit our website.
● You enquire about our services.
● You contact us via our website.

● You sign up to receive newsletters and/or other promotional communications
What is Personal Data
‘Personal Data’ means any information from which someone can be identified either directly or
indirectly. For example, you can be identified by your name or an online identifier.
‘Special Category Personal Data’ is more sensitive Personal Data and includes information revealing
racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership,
genetic data, biometric data for the purposes of uniquely identifying someone, data concerning
physical or mental health or data concerning someone’s sex life or sexual orientation.

Information we collect
When you access our website and decide to contact us, all you have to do is to fill a form on our
contact page. The only information we request from you when you fill the form is your full name,
phone number, email address and your message. This information will be stored and will only be
used in line with the terms and conditions provided on the website. Also, we use your personal
information to measure the use of, analyze performance of, fix errors in, provide support for,
improve, and develop Seamfix offerings.
The type of Personal Data we collect about you will depend on our relationship with you. For
example, the information we request from you when you complete our contact form is your full
name, phone number, email address and your message. For other types of Personal Data we collect,
see the table below in the section entitled ‘Purposes for which we use personal data and the legal
basis’.
How we collect your Personal Data
We collect most of the Personal Data directly from you, either in person or by telephone, text, email
and/or via our web portal.
However, we may also collect your Personal Data from third parties such as:
● others to whom you have provided consent,
● publicly available sources such as social media platforms,
● analytics providers; and
● search information providers.

User Consent
Your privacy is of utmost importance to us, and we are committed to ensuring transparency and
control over your personal information. By accessing and using our website, you acknowledge that
you have read, understood, and agreed to the terms of this Privacy Policy.
How We Obtain Your Cookie Consent
When you visit our website, a pop-up banner will prompt you to accept the use of cookies. By
clicking "Accept" or continuing to use the site, you provide your explicit consent for the storage of
cookies on your device.
Managing Cookie Preferences:
Your browser settings allow you to manage cookie preferences. Most browsers provide options to
block or delete cookies. However, please note that blocking essential cookies may impact the
functionality of the site.
How We Obtain Your Consent:
By submitting the contact form on our website, you explicitly consent to the collection and
processing of the provided personal information. This consent is essential for us to respond to your
inquiries and provide the requested services.
Managing Your Consent:
If you wish to withdraw your consent or have any concerns about the processing of your personal
information, please contact us at privacy@seamfix.com. We will promptly address your requests and
provide information on the steps taken.
Updates to Consent Mechanisms:
We are committed to regularly reviewing and updating our consent mechanisms to align with
evolving privacy regulations. Any significant changes to our consent processes will be
communicated through this Privacy Policy.
For any questions or clarifications regarding user consent, please contact our Data
Protection Officer at privacy@seamfix.com
International Transfer of Data
As part of our commitment to protecting your privacy and in compliance with data protection
regulations, we may transfer your personal data to countries or regions outside of your home
country. These international data transfers may be necessary to provide you with our services, and in
some cases, your data may be subject to different data protection laws.
By using our services or providing us with your personal data, you consent to the international
transfer of your data as described in this Privacy Policy. We take appropriate measures to ensure that
your data is treated securely and in accordance with applicable data protection laws.
We maintain a record of your consent, including the date and method of consent, to demonstrate
our compliance with data protection regulations.

When making such transfers, we will take appropriate steps to ensure that the Personal Data
processed outside of your home country will have an equivalent level of protection to that
previously guaranteed. We will do this by ensuring that:
● your Personal Data is only processed in a country which the Secretary of State has confirmed
has an adequate level of protection (an adequacy regulation) or
● The recipient of the personal data is subject to a law, binding corporate rules, contractual
clauses, code of conduct, or certification mechanism that affords an adequate level of
protection with respect to the personal data.
For more information around the safeguarding measures used to facilitate our international transfers
of Personal Data please contact us.
Persons underage
The services are provided to everyone; however, persons below the legal age for providing consent
in the jurisdictions where we operate can only use the services with the consent of their parents or
guardian. By using the services, you agree that you are up to the legal age for providing consent, and
where underage, your parents/guardian gave consent for your use of our services.
Lawful Processing
The Company shall process personal data of individuals if at least one (1) of the following applies:
a) The data subject has given consent to the processing of his or her personal data for one or
more specific purposes.
b) Processing is necessary for the performance of a contract to which the data subject is a party
or in order to take steps at the request of the data subject prior to entering into a contract.
c) Processing is necessary for compliance with a legal obligation to which Seamfix Limited is a
subject.
d) Processing is necessary in order to protect the vital interests of the data subject or of another
natural person.
e) Processing is done in the legitimate interest of the organization and its Data Subjects
f). Processing is necessary in the interest of the Public.
We will only use your Personal Data when the law allows. Most commonly, we will use your
Personal Data in the following circumstances:
Purpose Lawful Basis for Processing
Responding to correspondence from you It is in our legitimate interest to respond to
enquiries made via our website, by email, through
our social channels or any other means.

Sending you information, such as our
service updates, which may be of interest

If you are an existing service user/partner or have
expressed an interest in our products or services,
we may rely on legitimate interests to contact you
for these marketing purposes.

You may object to the processing for this purpose
by emailing privacy@seamfix.com.

Providing our services to you Processing is necessary for performance of the contract between us.

Managing our relationship with you It is our legitimate interest to process your
personal data for the purposes of managing our
relationship with you, along with keeping a record
of our communications within our systems and
databases.
These communications may include call
recordings, emails, posted mail and text messages.

Direct electronic and telephone marketing

We will process your personal data with your
consent.
If we have captured your consent for the
purposes of marketing, that consent may be
withdrawn at any time by emailing
privacy@seamfix.com or by using the unsubscribe
option where available.

Customer feedback and market research It is our legitimate interest to carry out market
research for the purpose of identifying areas for
improvement.
You can opt out of receiving such
communications at any time.

Business management, forecasting and
statistical purposes

It is our legitimate interest to identify areas for
managing current business relationships, develop
new products and services, and for managing our
business.

Improving our websites and the overall
website visitor and user experience

It is our legitimate interest to allow analytics and
search engine providers to help improve and
optimise our website.

Improving our websites and the overall
website visitor and user experience.

We use cookies on our website with your consent.

Where Personal Data is processed because it is necessary for the performance of a contract to which
you are a party, we will be unable to provide our services without the required information.

Data Subject’s Rights to Information
As a user, you have certain rights/control over the information you submit to us. You have the right
to:

● Confirm, access, and request a copy of the personal data we hold about you
● Withdraw your consent if processing your information is based on your consent, and you
may withdraw it at any time. This does not affect the lawfulness of processing carried out
before withdrawal.
● Rectify or update any inaccurate or outdated information
● Be informed – know how and why we process your information
● To restrict the processing of your Information.
● To erase or delete any information we hold about you, subject to legal and regulatory
obligations.
● Restrict/object/reject processing of your information for direct marketing or other purposes
based on legitimate interests
● Lodge a complaint with applicable supervisory authorities if you feel unsatisfied with how
your personal data or concerns are handled.
● Data portability – where technically feasible, you can request to receive your data in a
structured, commonly used, machine-readable format and transmit it to another company,
provided processing is based on consent or contract, or conducted automatically (by digital
or electronic means).
When you make a request to exercise any of the above rights by contacting privacy@seamfix.com,
we shall provide you with your personal information and other necessary information as requested
by you, and within the timeframe required by applicable laws. However, we reserve the right to
charge you or refuse your request where we notice that your request is repetitive or excessive.
Your right to erasure does not apply to data retained for legal or regulatory purposes, such as
invoices, audit logs, subscription records, or securely archived backup information. Such data will be
isolated and protected from further processing, except as required by law.
Provision of Security
We have put in place the necessary technical and security measures to prevent unauthorized or
unlawful access to or accidental loss of or destruction or damage to Your Information. To ensure
the safety of Your Information, we have secured our web services to run within a virtual private
connection and an SSL certificate to make sure that all communications are made over HTTPS,
SFTP using TLS 1.2 and above. All your key information is properly encrypted and secured.
However, we do not guarantee 100% security. We shall inform you when we notice any data breach.
This information is needed for optimum satisfaction as we have a specialized technology for
managing the website. Be rest assured that Your Information is safe with us as we have qualified and
highly trained staff who are specialized in the management of keeping Your Information safe and
will always attend to you whenever you encounter problems when accessing our website.

In addition to the technical and organizational measures we have put in place, there are simple
things you can do to in order to further protect your personal information, such as:
● Never share One Time Passcodes (OTPs).
● Never enter your details after clicking on a link in an email or text message.
● Always send confidential information by encrypted email to reduce risk of interception.
● If you’re logged into any online service do not leave your computer unattended.
● Close down your internet browser once you’ve logged off.
● Never download software or let anyone log on to your computer or devices remotely, during
or after a cold call.
You can easily identify secure websites by looking at the address in the top of your browser which
will begin https:// rather than http://.

Marketing Purposes
By providing our services, you will receive newsletters, marketing information, roadmaps for this
service and other notifications which enables you to enjoy better services from us. You can decide
not to receive the aforementioned notices by clicking the unsubscribe link on the messages. Kindly
notify the means in which our marketing details may be sent (SMS, phone calls, email) to
privacy@seamfix.com.  Also, you have the ability to opt out at any time from the use of your
personal information for direct marketing purposes by sending us a request to opt out of direct
marketing.
Based on the expectation of a successful engagement, You give us permission to use your name &
logo in our marketing materials. You also give us permission to create a customer success story
explaining usage of the product and to provide customer reference calls upon request.
Service Providers (Sub-Processors)
To provide you with these services we engage qualified third parties that assist us with different
services. These Sub-processors set out below provide cloud hosting and storage services; assist in
providing customer support; as well as incident tracking, response, diagnosis and resolution services.
They include Tawk.to, Amazon Web Services, MailChimp, Survey Monkey, Google Mail, EApps.
We work and operate with them to ensure that the services we provide you meet your demand and
expectation. Our service providers are based in all parts of the world.
We may share your Personal Data with our carefully selected third parties, including:
● business partners, suppliers and sub-processors who may process information on our behalf

● referral partners, legal partners and other support services
● analytics and search engine providers
● IT service providers
The sub-processors referenced above are used to provide cloud hosting and storage services; assist
in providing customer support; as well as incident tracking, response, diagnosis and resolution
services. These organisations include Tawk.to, Amazon Web Services, MailChimp, Survey Monkey,
Google Mail, EApps, etc.
Your information may be disclosed to a court or Governmental authority to respond to subpoenas,
court orders, or other legal processes; to establish or exercise our legal rights, to investigate, prevent
or take action regarding illegal or suspected illegal activities or to protect our property; to protect
other users, to defend against legal claims; or as otherwise required by law.
We also reserve the right to transfer your information in the event we sell or transfer all or a portion
of our business to a different owner. Where we transfer our rights to a different partner, we shall
ensure that the new owner complies with this privacy policy.
We may disclose your information to our employees, representatives, agents, and affiliates provided
that such third parties shall take measures to keep the information confidential and abide by the
terms of service.
Confidential /Disclosure of Information
The information you provide us and your captured Information will be kept confidential and we
shall only disclose such information in accordance with the following below;
Service providers, vendors, and contractors (collectively, “Service providers”):- We may disclose
Your Information to our service providers that assist us in providing the services to you. These
service providers are necessary, therefore their access and use of Your Information is limited. They
shall keep all of Your Information confidential and will not disclose it to any persons.
Disclosure to Government Authorities, Legal actions: Your Information may be disclosed to a court
or Governmental authority to respond to subpoenas, court orders, or other legal processes; to establish or exercise our legal rights, to investigate, prevent or take action regarding illegal or suspected illegal activities or to protect our property; to protect other users, to defend against legal claims; or as otherwise required by law.
We also reserve the right to transfer Your Information in the event we sell or transfer all or a
portion of our business to a different owner. Where we transfer our rights to a different partner, we
shall ensure that the new owner complies with this privacy policy.

Employees, agents, affiliates, representatives: We may disclose Your Information to our employees,
representatives, agents, and affiliates provided that such third party (ies) shall take measures to keep
the information confidential and abide by the terms of service
Change of Information
If you wish to access or correct any personal information we hold about you or have any feedback or concerns about privacy, please contact us as set out below. Please provide as much detail as you
can about the particular information you seek, in order to help us retrieve it or change such
information. We may refuse your request and give you reasons for such refusal.
Site Statistics
We may disclose aggregate, anonymized statistics about the number of visitors to this Website. We
use an independent measurement and research company to gather data regarding the visitors to this
Website on our behalf, using cookies and code which is embedded in the site. Both the cookies and the embedded code provide statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors’ screen settings and other general information.
Government Regulations
Seamfix shall not export, re-export, transfer, or make available, whether directly or indirectly, any
regulated item or information to anyone outside Seamfix jurisdiction in connection with this
Agreement without first complying with all export control laws and regulations which may be
imposed by the governments and any country or organization of nations within whose jurisdiction
we operate or do business:
● European Union General Data Protection Regulation (GDPR) 2018
● UK General Data Protection Regulation (GDPR)
● Nigeria Data Protection Act (NDPA) 2023
● Uganda Data Protection and Privacy Act (DPPA) 2019
● U.A.E Personal Data Protection Law (PDPL) 2021
Liability
Where you notice any data breach, kindly inform us immediately. Parties agree to settle any dispute
relating to breach of data by negotiation. To the maximum extent permitted by applicable law, our
liability for whatever cause, whether in contract or in tort, or otherwise, will be limited to money
damages and shall not exceed the amount corresponding to the last 2 months invoice to you. We shall not be liable for any claim if no written notice is received by us within one month after the
occurrence of the breach of data.

Where a jurisdiction does not provide for limitation of liabilities or exclusion of liability, in such case, our liability shall be the minimum permitted under such applicable law.
Controllers and Processors
You are the controller and we are the processor while using this website. Other sub-processors are
our service providers. We will keep you informed (by an update of this policy) if our status as a
controller/processor changes. We will also inform you if we change any of our sub-processors, by
updating this policy.
Cookies
Upon visiting our website, a small information file, known as a cookie, is sent to your computer,
mobile, or other devices to recognize your device on subsequent visits. We employ cookies with the
primary goal of enhancing and optimizing your site experience. This includes improvements in
functionality and personalization. We respect your privacy, and you have the option to modify your
browser settings to prevent the storage of cookies on your computer or mobile device without
explicit consent. Strictly necessary cookies ensure fundamental functionality, enabling seamless
navigation. Analytics and performance cookies provide insights into site usage, aiding optimization.
Advertising and targeting cookies personalize content based on preferences, while functional
cookies enhance overall usability.
You have the option to manage cookie settings on your browser, preventing storage without explicit
consent. Refer to your browser's "help" section for guidance on configuring these settings. Your
continued use of our website signifies acceptance of our cookie policy, aimed at improving and
personalizing your online experience.
Retention of Your Information
We are committed to ensuring that your information is handled responsibly and in accordance with applicable data protection laws. The retention of your information is subject to the following guidelines:
We retain your personal information only for as long as necessary to fulfill the purposes for which it
was collected and processed. The specific retention period may vary based on the nature of the
information and legal requirements.
We comply with the retention obligation mandated by the European Union General Data Protection
Regulation (GDPR) 2018, UK General Data Protection Regulation (GDPR), Nigeria Data
Protection Act (NDPA) 2023, Uganda Data Protection and Privacy Act (DPPA) 2019, and UAE
Personal Data Protection Law (PDPL) 2021.

As a user, you have the right to request access to your personal information held by us. Upon
receiving such a request, we will provide you with the relevant information within a reasonable
timeframe.
It is important that the information we hold about you is accurate and up-to-date. We encourage
you to inform us promptly of any changes to your personal information, and we will update our
records accordingly.
You have the right to request the erasure of your personal information in certain circumstances.
However, this right is subject to legal obligations, and we may retain certain information to fulfill our
legal or regulatory obligations.
We have implemented technical and organizational measures to safeguard your information against
unauthorized access, disclosure, alteration, or destruction. In the event of a data breach, we will take appropriate steps to mitigate the impact and inform you as required by law.
For any queries or concerns regarding the retention of your information, you can contact our Data Protection Officer at privacy@seamfix.com.
Questions, Suggestions, and Complaints
For any privacy-related questions, exercise your rights, suggestions, unresolved problems, or
complaints you may contact us at privacy@seamfix.com.
Seamfix Nigeria: Phone number – +234-1-342-9192 Or visit us at Seamfix Nigeria Limited, 1st
Floor, Leasing House, C & I Leasing Drive, Off Bisola Durosinmi Etti Drive, Off Admiralty Way,
Lekki Phase 1, Lagos, Nigeria.
Seamfix UK: Phone number – +44 7756 238056 Or visit us at Arena Business Centre, 100
Berkshire Place, Wharfedale Road, Winnersh, RG41 5RD.
Seamfix Uganda: Phone number – +234 9032293077 Or visit us at Plot 31 Ntinda – Kisaasi Road,
Ntinda Shopping Complex, Block B, 3rd Floor, Kampala.
Seamfix UAE: Phone number – +971 50 112 6152, 043 301 101 Or visit us at Dubai Silicon Oasis,
DDP, Building A2, Dubai, United Arab Emirates.
You can also contact our Data Protection Officer at privacy@seamfix.com.
Where you notice any data breach, kindly inform us immediately.
When you make a request for these policies or as it relates to our service, you agree to provide us
with any necessary information we ask you to confirm your identity.

Updates to the Privacy Policy
We are dedicated to maintaining transparency and keeping you informed about how your
information is handled. Our Privacy Policy may be updated from time to time to reflect changes in
our data processing practices, legal requirements, or to address user feedback. We encourage you to
review this page periodically to stay informed about our privacy practices.
When we make material changes to the Privacy Policy, we will provide a prominent notice on our
website or through other appropriate communication channels. This notice may include a banner on
the homepage or an email notification, depending on the significance of the changes.
We recommend that you check this Privacy Policy regularly to ensure you are aware of any updates.
The "Last Modified" date at the top of this page indicates the latest revision. By continuing to use
our services after any changes are made, you acknowledge and agree to the updated Privacy Policy.
For significant changes that may impact your rights or the way we process your information, we will
provide a detailed summary of the changes along with the updated Privacy Policy. This summary will
be easily accessible to help you understand the nature of the modifications.
Your continued use of our services following the posting of any changes to this Privacy Policy
constitutes acceptance of those changes. If you disagree with any modifications, please refrain from
using our services until you have had the opportunity to review and understand the revised Privacy
Policy.
We value your trust, and we are committed to keeping you informed about how your data is
handled. If you have any questions or concerns about the Privacy Policy or its updates, please
contact our Data Protection Officer at privacy@seamfix.com.