Business insights and articles written by our team of world-class professionals
A citizen sits at home, halfway through an online passport renewal. They have entered their details, uploaded documents, and reached the payment stage. Then they
On a cold morning in Paris, an Ivorian professional takes a day off work, not for rest, but to renew a passport. The process starts
What’s it actually like working at Seamfix as a woman? This Women’s Month, we asked a few of the women across our teams to share
Nigeria’s NIN-SIM linkage policy has become one of the most consequential regulatory mandates for telecom operators in recent years. Driven by the need to strengthen
A customer walks into a telecom outlet to register a SIM card. The agent reaches for a paper form, asks a few questions, and carefully
In 2023, a Tier-1 telecom operator in Africa ran a nationwide compliance audit. On paper, everything looked fine. Millions of SIMs had been registered. KYC
A few years ago, SIM registration was treated as a routine requirement. Telcos collected customer information, stored it, and moved on. Compliance was important,
Governments do not fail citizens because they lack intent. They fail when systems cannot answer a basic question. Who is this person and what are
The problem growth exposes A fast growing company hires fifty people in three months and gives new staff shared passwords so work can start on