At Seamfix, we are dedicated to empowering businesses to perform at their peak levels by offering high quality solutions to digitize their processes and deliver services to end customers that are ideally satisfying while also fulfilling their corporate objectives. We will accomplish this by leveraging our core values in maintaining and continually improving our processes in line with best practices in quality management. We are committed to delivering high quality experiences between every organization and its customers. Our quality management objectives are:

• Ensure that 80% of projects are delivered within the agreed timelines.
• Achieve 100% compliance to all applicable legal and other requirements which the organization subscribes to through quarterly evaluation and reviews.
• Enhance skill capability annually by ensuring regular knowledge sharing sessions to enable consistent and excellent delivery of products and services
• Achieve a minimum of 80% CSAT score in the next quarter on all products through customer feedback and survey.
• Achieve an employee satisfaction index score of 90% annually
• Ensure at least 98% resolution compliance within the defined SLA for customer requests
• Ensure that delivered solutions meet the user and business requirements through 100% acceptance of UAT on all completed projects
• Ensure that 100% of the recommendations from annual audits are implemented within the defined time.
• Committed to continually improving the effectiveness of the Quality Management System across all areas within scope.

The leadership team at Seamfix is responsible for ensuring the implementation and effectiveness of this QMS policy, and this policy would be made available to all interested parties.