In today’s fast-paced telecom ecosystem, scaling operations quickly and efficiently is critical to success. However for MTN Côte d’Ivoire, rapid growth came with a pressing challenge: as the number of field agents expanded, so did the cost and complexity of supplying new registration devices.
The Challenge
MTN Côte d’Ivoire was facing ballooning capital expenditure. Every time they needed to onboard more agents, they had to invest heavily in new hardware. In the absence of these devices, new subscriber onboarding would slow down, agent productivity would drop and the customer experience would take a hit.
They therefore needed a smarter, faster and more scalable way to keep up with demand, without increasing operational overhead.
The Seamfix Solution: BioSmart X with BYOD
Seamfix responded with BioSmart X, our flagship identity and SIM registration platform, equipped with a powerful Bring Your Own Device (BYOD) feature.
Instead of relying solely on company-issued devices, MTN Côte d’Ivoire’s agents could now use their own smartphones and tablets to carry out secure, compliant SIM registrations, right from the field.
This was made possible through the following:
- Seamless KYC and biometric data capture
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Secure integration with agents’ personal devices
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Built-in compliance with SIM registration regulations
Why It Worked
- The BYOD model removed the need to purchase new hardware, significantly reducing capital expenditure.
- Agents could start registering subscribers immediately with their own devices.
- The solution gave MTN Côte d’Ivoire the flexibility to scale operations without friction.
- All data captured through personal devices remained compliant with industry standards.
“With the Seamfix BioSmart solution, we were able to introduce the concept of Bring Your Own Device, overcoming a major limitation of our previous solutions. Now, we can enroll and onboard as many agents as needed, even without supplying the devices.”
— Alain Asoko, Senior Manager, Enterprise Application, IT Department, MTN Côte d’Ivoire
