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Case Studies
Seamfix | MTN
Every Seamfix project begins with a simple mission, – to enable trust. From empowering telecom operators to register millions securely, to helping governments deliver inclusive identity systems, and equipping financial institutions with real-time compliance — our technology creates measurable transformation.
BYOD rollout with BioSmartX: 1.1M+ activations in 5 months
The Challenge
MTN Côte d’Ivoire needed to rapidly scale SIM registration capacity without a matching increase in capital expenditure on devices. The legacy model—deploy company-owned registration kits— created a bottleneck: when agent numbers rose, so did hardware costs and deployment delays. The operator needed a secure, compliant approach that would let it scale agent numbers quickly and maintain registration quality.
Solution (Seamfix role)
Seamfix deployed BioSmart X with a Bring-Your-Own-Device (BYOD) capability. The BYOD feature enabled trained agents to use their personal smartphones or tablets for biometric capture while maintaining regulatory and security guarantees (secure local capture, encrypted sync, liveness/ fingerprint checks, and device attestation). Seamfix integrated BYOD workflows into MTN’s agent onboarding, implemented compliance checks, and provided monitoring and device-catalogue controls to ensure traceability and data quality.
Business impact
- Rapid adoption & scale: In five months MTN Côte d’Ivoire recorded over 1.1 million unique SIM activations through BioSmart X with BYOD, showing the model’s effectiveness for rapid scale.
- Capex reduction: BYOD removed the need to purchase thousands of additional registration kits, significantly cutting capital outlays while preserving registration throughput.
- Higher throughput & growth target: Daily activations rose substantially (reports note >50% increases in daily registrations in follow-up reporting), enabling MTN CIV to aim for much higher daily targets.
“With the Seamfix BioSmart solution, we were able to introduce the concept of Bring Your Own Device… Now, we can enroll and onboard as many agents as needed, even without supplying the devices.”
— Alain Asoko, MTN Côte d’Ivoire
Transform Your KYC Process with BioSmartX.
Seamfix | Airtel
Every Seamfix project begins with a simple mission, – to enable trust. From empowering telecom operators to register millions securely, to helping governments deliver inclusive identity systems, and equipping financial institutions with real-time compliance — our technology creates measurable transformation.
Early large-scale biometric SIM registration (40M+ registrations)
The Challenge
Airtel (and predecessor entities) needed to meet national SIM-registration mandates while ensuring high-quality biometric capture and regulatory compliance across a large subscriber base. The operator required scalable technology early in the widespread eKYC push to ensure all activations were traceable and valid.
Solution (Seamfix role)
Seamfix partnered with Airtel to deploy a KYC-compliant SIM registration suite capable of biometric fingerprint and facial captures, identity document checks, and cross-validation with national registries. The solution emphasized image quality control, offline capture, and synchronization to cope with connectivity variability across regions.
Business impact
- Mass biometric capture: Public materials and Seamfix reporting cite 40M+ biometric registrations processed for Airtel across the program — a major contribution to national SIM-registration efforts and fraud reduction.
- Improved security & trust: High-quality biometric linkage between identity and phone number reduced SIM cloning and fraudulent registrations, strengthening the operator’s trust posture with regulators.
Transform Your KYC Process with BioSmartX.
Seamfix | Glo
Every Seamfix project begins with a simple mission, – to enable trust. From empowering telecom operators to register millions securely, to helping governments deliver inclusive identity systems, and equipping financial institutions with real-time compliance — our technology creates measurable transformation.
Large scale SIM registration deployment & compliance
The Challenge
Glo needed to ensure SIM activations were tied to valid national identities and to maintain easy verification flows for customers while adhering to NIN/NIN-linkage policies. The operator also had to ensure agent workflows and point-of-sale activations were compliant and auditable.
Solution (Seamfix role)
Seamfix deployed its SIM registration & eKYC platform for Glo, supporting NIN capture and validation during SIM activation, along with agent tools and offline capture where needed. The platform allowed Glo to accept National Identity Numbers during activation flows and verify them programmatically, reducing administrative backlogs.
Business impact
- Compliance enablement: Seamfix’s solution helped Glo align SIM activations with national NIN requirements, simplifying customer education and reducing regulatory friction.
- Operational continuity: The offline/agent model ensured activation throughput in low-connectivity areas, preserving revenue streams and market access.
Transform Your KYC Process with BioSmartX.
Seamfix | 9mobile
Every Seamfix project begins with a simple mission, – to enable trust. From empowering telecom operators to register millions securely, to helping governments deliver inclusive identity systems, and equipping financial institutions with real-time compliance — our technology creates measurable transformation.
Record-quality validation, risk reporting & remediation
The Challenge
9Mobile faced the challenge of legacy, variable-quality registration records that created regulatory risk and made it hard to establish the operator’s exposure to fraud and poor data quality. The operator needed a pragmatic way to audit existing records, classify good vs bad biometric captures, and remediate poor records to reduce exposure.
Solution (Seamfix role)
Seamfix used its BioKozuna / record-quality engines to perform backend quality checks across millions of records. The solution flagged records with good vs poor fingerprint/biometric quality, provided detailed risk and compliance reporting, and offered remediation pathways and recommendations. Seamfix also delivered reports to quantify compliance levels, enabling 9Mobile to prioritise clean-up and risk mitigation.
Business impact
- Data quality insight: Seamfix identified that less than 2% of captured records were of good biometric quality in one sample quality check (illustrative finding from the case narrative), enabling 9Mobile to focus remediation efforts efficiently.
- Actionable remediation: By producing compliance-grade reports (risk exposure, record compliance level, recommendations), 9Mobile could systematically remediate or deactivate poor records, lowering regulatory and security risk.
Transform Your KYC Process with BioSmartX.
Seamfix | NIMC
Every Seamfix project begins with a simple mission, – to enable trust. From empowering telecom operators to register millions securely, to helping governments deliver inclusive identity systems, and equipping financial institutions with real-time compliance — our technology creates measurable transformation.
NIMC (National Identity Management Commission, Nigeria)
Overview
Enabling large-scale, inclusive national identity enrollment via mobile and Android capture platforms; supporting NIMC’s national target to enroll 100M citizens.
The Challenge
In December 2020 NIMC set an ambitious national goal to register 100 million Nigerians within a three-year window. This required rapid expansion of enrollment capacity across urban, rural and diaspora locations, while preserving biometric quality, uniqueness, and regulatory auditability. Existing infrastructure—few enrollment centres and limited devices—could not meet the target.
Solution (Seamfix role)
- Android Enrollment Platform & Mobile Capture Seamfix delivered a hardened Android enrolment solution that enabled both online and offline biometric capture (fingerprint, face) and demographic data collection on mobile devices — allowing agents to operate across remote and urban contexts. The solution included device attestation, local QC checks (image/biometric quality), secure encrypted sync, and integration with the National Identity Database (NIDB).
- Scale-out of enrollment network: Through partnerships with licensed enrollment agents and NIMC, the enrollment programme expanded from ~1,000 centres & ~2,000 devices to 15,000+ enrolment centres and 29,000+ enrolment devices nationwide — enabling mass, distributed capture.
- Operational support & compliance: Seamfix supplied agent tooling, training, device management and audit logs so captured records were traceable and regulator-ready. The platform supported diaspora enrolments (centres in many countries) and VNIN-style verification workflows to protect citizens’ core NIN values while enabling verification.
Business impact
- Enrolment scale: The national program achieved very large volumes — reporting over 89 million NINs generated in the campaign timeline (Seamfix and reporting cite the program reaching tens of millions toward the 100M target).
- Access & inclusion: The Android/mobile model and agent network brought enrollment to rural and urban communities and into the diaspora, reducing exclusion and enabling citizens to access banking, telecom and government services that require a NIN.
- Quality & compliance: Embedded biometric QC (liveness, image quality, fingerprint checks) and auditable API integration with the NIDB improved data quality and reduced duplicate/ false identities — strengthening NIMC’s ability to meet regulatory and donor expectations.
- Operational scale for partners: The expanded enrollment footprint (15,000 centres / 29,000 devices) materially increased the government’s enrollment throughput without proportionate permanent increases in fixed infrastructure.
89/100M+
National Identity Number’s generated
15K+
Centres
29K+
Biometric records captured
“Seamfix Limited is one of our licensed consultant and service providers, they have proven to be reliable and sustainable to help create, maintain, and register individuals into the National Identity Database (NIDB).”
— NIMC
Transform Your KYC Process with BioSmartX.
Seamfix | Benin Republic
Every Seamfix project begins with a simple mission, – to enable trust. From empowering telecom operators to register millions securely, to helping governments deliver inclusive identity systems, and equipping financial institutions with real-time compliance — our technology creates measurable transformation.
Benin Republic (supporting implementation & regional integration)
Overview
Seamfix supporting regional identity integration and enrollment capabilities — extending identity management expertise beyond Nigeria to neighbouring states and francophone West Africa (Benin Republic listed among countries where Seamfix powers identity solutions).
The Challenge
Many countries aiming for inclusive national identity systems confront: lack of mobile/offline enrollment capability for remote populations; limited device inventory and ruggedized workflows; complex integration needs with national registries and civil registration systems; and language/ operational differences between francophone and anglophone contexts. These challenges slow coverage and create data quality gaps that block service delivery (social programs, voting, financial access).
Solution (Seamfix role)
- Adapted mobile enrolment platforms: Seamfix’s Civil Registra / BioSmart X and GovSmart product family provide offline-capable Android capture apps, biometric QC, encrypted sync and device management — enabling agents to register citizens reliably in low-connectivity areas and across language boundaries. These solutions are built for rapid localization and secure integration with national registries.
- Operational support & agent tooling: For regional deployments, Seamfix provides training for agents, device-catalogue management (provisioning, attestation, remote wipe), and reporting tools to track enrollment volumes and quality — enabling ministries to scale without uncontrolled device proliferation.
- Systems integration: Seamfix’s Verify and GovSmart modules support API-level integrations with national ID backends (NIDB-style), VNIN or token-based verification, and can be configured to meet national privacy and data-protection rules common across West African states.
Business impact
- Faster national coverage: By deploying mobile enrollment tools and local agent networks, countries like Benin can reach previously unserved rural populations faster — accelerating legal identity coverage and access to social and financial services. (Seamfix cites presence in Benin as part of its multi-country workstream.)
- Quality & compliance: Standardized biometric QC and secure sync reduce duplicates and poor-quality captures, improving registry integrity — a precondition for credible civil registration, voter rolls and social transfers.
- Operational efficiency: BYOD or agent expansion models reduce capex requirements and allow scale-ups without long device procurement cycles. Device management and training lower ongoing support overhead and increase agent productivity.
Seamfix is already powering identity management in multiple countries, including Nigeria and Benin Republic.”
— Seamfix case deck.
Transform Your KYC Process with BioSmartX.
Seamfix | UBA
Every Seamfix project begins with a simple mission, – to enable trust. From empowering telecom operators to register millions securely, to helping governments deliver inclusive identity systems, and equipping financial institutions with real-time compliance — our technology creates measurable transformation.
Rapid field onboarding during the COVID lockdowns
The Challenge
When COVID lockdowns hit, United Bank for Africa (UBA) faced a sudden collapse of branch-based customer acquisition channels. The bank needed to keep customer growth and agent-driven onboarding moving — without compromising KYC, regulatory compliance, or customer experience. The scale required was large: the bank needed secure remote onboarding, fast identity verification, and an agent workflow that worked in the field under limited connectivity.
Solution (Seamfix role)
Seamfix implemented a Digital Account Opening and Customer Authentication solution that moved account opening to agent devices in the field. The solution combined: mobile SDKs and APIs for instant document and ID verification; biometric checks where required; and offline/field-friendly capture to allow enrollment despite intermittent connectivity. Integration with UBA’s channels meant agents could create accounts and verify identity on the spot using Seamfix APIs.
Business impact
- Volume: The field rollout enabled mass customer acquisition during the lockdown — the client deck reports over 5.1 million customers onboarded in ~18 months via the field channel.
- Speed & conversion: Onboarding moved from branch queues and delayed manual checks to instant, agent-led verification — converting opportunities that would otherwise be lost during lockdown.
- Risk & compliance: Real-time identity verification and API-driven KYC reduced fraud risk and improved auditability for regulators.
- Operational efficiency: By digitizing agent workflows, UBA avoided major branch re-engineering and kept customer acquisition costs in check during an operating shock.
Let’s Build the Future of Trusted Identity — Together.
Seamfix | Union Bank
Every Seamfix project begins with a simple mission, – to enable trust. From empowering telecom operators to register millions securely, to helping governments deliver inclusive identity systems, and equipping financial institutions with real-time compliance — our technology creates measurable transformation.
API-driven BVN/face verification for instant account opening
The Challenge
Union Bank wanted to accelerate account openings while keeping fraud and identity risk low. The objective: enable fast, mobile-friendly account creation that verifies customer identities against national data sources (BVN / national ID) and uses face-to-ID matching to eliminate impersonation and duplicate-identity fraud.
Solution (Seamfix role)
Seamfix integrated its Verify suite — document verification, BVN lookup and facial matching — as API endpoints into Union Bank’s mobile and channel flows. That allowed Union Bank to do BVN facial matching and automated document checks in real time during signup, converting identity proofing from a slow manual step into an instant, auditable API call. Seamfix’s Verified/Verify tech (face capture widget + API) was a core component of this integration.
Business impact
- Faster onboarding: Identity checks that used to take hours/days became instant API responses, collapsing onboarding time and improving conversion.
- Fraud reduction: BVN + face matching significantly reduced dual/false identities at sign-up.
- Regulatory & audit readiness: API logs and automated checks created an auditable trail for compliance with KYC and local financial regulations.
- Scalability: The API approach allowed Union Bank to scale verification horizontally across channels (web, mobile, agent) without bespoke point-solutions.
Let’s Build the Future of Trusted Identity — Together.
Seamfix | FirstBank
Every Seamfix project begins with a simple mission, – to enable trust. From empowering telecom operators to register millions securely, to helping governments deliver inclusive identity systems, and equipping financial institutions with real-time compliance — our technology creates measurable transformation.
Agent-led KYC with document verification APIs
The Challenge
First Bank sought to expand account opening beyond branches through agent networks, but needed to preserve KYC robustness. Agents required fast identity/document verification integrated into their mobile workflows so they could onboard customers in the field while meeting regulatory standards.
Solution (Seamfix role)
Seamfix supplied document verification and identity APIs (Seamfix Verify) that were embedded into First Bank’s agent mobile app. Agents capture customer documents and identity data through the app; the data is validated instantly by Seamfix’s document verification and database checks. This replaced manual, paper-based verification with automated, API-driven checks that run in seconds.
Business impact
- Turnaround time: The verification step dropped from hours/days to seconds — enabling near-instant account creation and improving customer experience.
- Inclusion & reach: Agent channels could reach underserved customers, enabling financial inclusion without sacrificing compliance.
- Compliance: The automated checks ensured adherence to KYC rules and produced machine-readable audit trails for regulators.
- Operational uplift: Reduced manual errors and paperwork, freeing staff for higher-value tasks.
Let’s Build the Future of Trusted Identity — Together.
Seamfix | Rise | Bamboo
Every Seamfix project begins with a simple mission, – to enable trust. From empowering telecom operators to register millions securely, to helping governments deliver inclusive identity systems, and equipping financial institutions with real-time compliance — our technology creates measurable transformation.
Fintechs slashing onboarding time and eliminating dual identities
The Challenge
Fast-growing fintechs (RiseVest, Bamboo) must balance frictionless onboarding (to keep conversion high) with identity integrity (to prevent fraud, money-laundering risks, and duplicate accounts). Both platforms require reliable national ID (NIN), BVN checks and face/document verification — done in real time — to prevent dual identities and onboarding abuse.
Solution (Seamfix role)
Seamfix deployed its Verified/Verify APIs and face-capture widgets for these fintechs, allowing instant NIN/BVN checks and automated document + facial verification at signup. For Bamboo, Seamfix’s NIN lookup and verification was used at signup, sign-in and transaction verification. Seamfix reports verifying tens of thousands of Bamboo records and enabling simplified onboarding. For RiseVest (and similar platforms), Seamfix’s integration reduced verification friction dramatically and delivered high accuracy.
Business impact
- Onboarding speed: Seamfix reports clients achieving as much as 99% reduction in onboarding time in some implementations — turning an onboarding flow that once took minutes/hours into one that completes in seconds.
- Fraud prevention: Real-time NIN/BVN checks and face/document matching eliminated dual identities and reduced false signups. For Bamboo, Seamfix verified 50,000+ records during the integration, markedly improving identity quality.
- Conversion & growth: Lower friction at signup directly improved conversion rates and allowed rapid scaling without proportionate increases in compliance overhead.
- Regulatory confidence: Fintechs now had automated, auditable identity checks to show regulators and partners (e.g., payments processors, banks).
Let’s Build the Future of Trusted Identity — Together.