COVID-19: Paving The Way for Innovation and Financial Inclusion
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COVID-19: Paving The Way for Innovation and Financial Inclusion

by Seamfix

Some months back, everyone was hit with a pandemic not experienced before in a long while, affecting a lot of businesses and families. The Corona Virus a.k.a COVID-19 pandemic has changed our lives completely.

Who would have thought that there will be a day we will be isolated in our homes or have curfews going out and back? Who would have thought that companies will be forced to implement remote working models, or have most companies closed down permanently due to the effect of the pandemic? Who would have thought that banks will not be open for operations or change opening hours from 10 am to 2 pm only to key customers?

These questions and more come to mind. For what it’s worth, this has taught Nigeria (and the world at large) a lesson to always be ready for any crisis at any given time.

COVID-19 is a test of time for many and most especially the financial sector. More recently, the focus of the Federal Government has been to drive financial inclusion and deepen the penetration of financial services in places that are underbanked and unbanked. Now, with the emergence of the pandemic, this makes it even harder; people keeping a physical distance from each other thereby making it hard to bank more unbanked people.

Now the critical question is how do we achieve financial inclusion despite the pandemic, as Covid-19 cases increase daily and nothing can be predicted right now because policies, strategies, and laws will be affected as well.

This impact of Covid19 has reduced the need to frequently visit the banking hall to perform basic transactions, one day you might just wake up and realize that the banks could be closed for the meantime or just opened for less than the hour that it is currently open for. In such a scenario, agent banking, comprising a network of banking agents who act as physical bank branches, is the answer.

What is agent banking?

Agent Banking means providing limited scale banking and financial services to the underserved population through engaged agents under a valid agency agreement, rather than a teller/ cashier. It is the owner of an outlet who conducts banking transactions on behalf of a bank.

 

The adoption of Agency banking will play an important role in the coming years for financial inclusion. Acting as “proxy banks”, agents will provide individuals and small businesses with the financial services they need to stimulate local development and economic growth.

Also due to this, the previously unbanked and underbanked customers now have easy access to a financial institution near them and The banks will be able to expand their customer base by onboarding new customers who were previously out of their reach.

Mobile Data capture and identity management solution for Agent banking.

It’s time to go digital!

Due to the COVID-19, it might be difficult for these agents to perform some KYC activities like they normally do. However, going digital will eliminate any atom of fear and stress. With a Data Capture and Identity Management platform, agency bankers can easily perform their KYC activities hassle-free. This way data is managed efficiently and allows the agents to perform multiple tasks with ease.

To know more visit bioregistra.com

In Brief: Products and the Pandemic Virtual Event

by Seamfix

As the lockdown continues in countries around the world due to the COVID-19 pandemic, people are confined to their homes and most businesses are choosing to go virtual, there’s never been a better time to take the conversation online- from virtual meetings to webinars to online meetups and conferences. 

Last week – on the 9th of April – Seamfix in collaboration with Product Manager Africa, hosted the first-ever virtual event titled ‘The Products and the Pandemic: the Post COVID Realities of how Companies Manage and Innovate Solutions.’

The event brought together a line-up of 4 product minds from  Seamfix, Andela, Copper, and Mylaw.ng to lead the conversation, and over 60 delegates from all around the world to propel them.

If you were unable to make the event or just want a refresher, we have put together a quickfire summary of our highlights from the day. Take a look. 

 

Summary

The virtual event started off with our host Deborah Babudoh (Corporate communications executive) as she gave a brief intro on what the event will be focused on as well as strategies and implementation during this period. 

Our first speaker/presenter Funmilola Aderemi (Project Manager, Seamfix) highlighted the effects of the pandemic on products while elaborating on the Good, Bad, and the pivoting. 

She went further to explain the 5R’s all product managers should take note of this COVID-19 period. 

Resolve– Address the immediate challenges that COVID-19 presents to institutions workforce, customers, technology, and business partners

Resilience– Address  challenges and broader resiliency issues during virus-related shutdowns and economic knock-on effects

Return – Create a detailed plan to return the business to scale quickly as COVID-19 situation evolves and knock-on effects become clearer

Re-imagination– Reimagine the next normal: what a discontinuous shift looks like and how institutions should reinvent.

Reform– Be clear about how regulatory and competitive environments in the industry may shift. 

To conclude her presentation, by suggesting that project managers be poised to strategize along 3 discussed components (identity, collaborate, and innovate) to ensure products outlive the pandemic.

After this, we went straight to the panel session; Our panelists —  Tosin Amusan (Co-founder and business learn for Mylaw.ng), Tobi Otokiti (Product manager, Andela and also the founder of ProductDive), Sefunmi Osinaike (product manager, copper) and finally Funmilola Aderemi (Product manager, Seamfix) — were asked pertinent questions as regards the subject matter.

Some of the questions echoed on traits/behaviors product managers should expect from their product users, things that PMs should prioritize in their products, strategies that can be implemented to improve product relevance, coping with the impact of covid19 on products and offerings, and many more. 

The session ended with a question and answer session where the audience got to ask questions bothering them and other suggestions and recommendations based on real-life scenarios. 

It was an interesting and insightful session! Want to know more?

Click here and use this password (6q*%7?g.) to listen and be a part of the wonderful experience! 

COVID-19 Disruption to Global Economy and the 4Ds

by Seamfix

Digital, Digitization, Digitalization & Digital Transformation

2020 started off as a bright year for most; setting short term and long term goals with lots of hope and dreams for the year; organizations setting new sales and revenue targets, launching new products and services for profits and to increase market share; USA and China in economy tussle; while for sports, looking forward to worldwide events like the Olympics, the EURO 2020, and with Liverpool 3 games away from lifting the English Premiership after 30 years of waiting.

2020 was exciting and going well for so many until the global outbreak of COVID-19 which started from Wuhan city in China and spread to the rest of the world bringing businesses and the global economy to a standstill. Directly or indirectly, we have all been affected negatively or positively as a result of COVID-19.

What is the impact of COVID-19 on businesses and global economy and what more do we need to know?

According to John Hopkins University, as at the time this article was written, we had more than 3.7 million confirmed COVID-19 cases globally, and 263,000 deaths recorded worldwide, with the US being the worst hit. Many businesses and economics have suffered losses, of which some will never recover from. Over 50 countries are still on lockdown, 4% GDP in decline, over 25 million jobs lost globally, and there is a 30%-40% decline in the stock market according to Bloomberg.

Digital Products and Services in COVID-19 Era

The future of economy and business, either big or small, is Digital — going digital or providing digital products and services is key to business survival. The impact of COVID-19 is reshaping the future of business globally, with some suffering huge revenue loss and others hitting unexpected revenue to keep shareholders happy. Companies that are strategically positioned digitally are winning the war over the pandemic while their counterparts have suffered more revenue losses.

We have seen the rapid growth of internet connectivity (over 80%) as a result of people stuck at home during the lockdown or in isolation. More of our time is being spent online either working from home with the help of the Internet, consuming digital products and services for increased productivity or entertainment, learning new skills for development, or connecting with friends and family.

People are now reliant on digital products and services that allow us to work, pay bills, socialize, learn from home, etc. We have seen an increase in the usage of remote work apps like Zoom, Google-Hangout, Google Classroom, Microsoft Team, etc. Learning is now online; the business meeting is now happening online.

Digitization of Business Processes and Operations for Revenue and Growth in COVID-19 Era

Words like ‘Digital’ and ‘Virtual’ are the most searched in the last few weeks, according to google, because a situation like COVID-19 has pushed us to do the needful. The pandemic has forced government-owned enterprises and private enterprises that have not digitized their business processes to make non-scalable business decisions to continue operations and serve customers. We have heard of organizations lodging staff at nearby hotels for quick and easy access to the office location or customer site.

However, with digitization, we can choose how to work and when to work. With all the data and information being stored on digital media and devices, we can easily transform it and access it from anywhere. Technological progress and digitization make it possible to adjust the work schedule to personal needs and lifestyle.

Since many services are provided with the use of technological tools, more and more companies rely on freelancers and remote workers as they can deliver their work via the internet and also collaborate with team members virtually through the use of digital products like Zoom, Microsoft Team, Google Hangout, etc, and teams deliver tasks — maybe even faster than working from the office —and allows for collaboration and partnership.

Digitization is not an IT project but a business strategy driven by top management.

Digitization will help an organization to change a business model and provide a new revenue stream and value-producing opportunities; digitization gives a competitive advantage by doing things, faster, cheaper and better than the competition. Digitization is so important in our work and in the business world today as it contributes positively to the constant change and development. Work doesn’t look like it used to 20 or 50 years ago. It became more elastic as people can easily work from anywhere with the help of digital tools and digitization content.

We witnessed and experienced how the consumption of digital products and services sustained us during this period of lockdown and the new rules of social distance. We have also seen digitization giving us options to continue to do things we love from the comfort of our homes. The movie theatres are closed but we have the option of Netflix; restaurants are closed but we still have the option of ordering our favourite meals online and also buying the groceries online and having them delivered to our doorsteps.

Digitization is helping mankind to sustain during the lockdown periods, and these digital products and services will continue to be part of our lives post COVID-19.

On its part, digitalization promises much-needed improvement both in the delivery of public services, onboarding processes and turnaround time.

Digital Transformation Post COVID-19

What does Digital Transformation mean for Business? Digital transformation is changing the way business gets done and, in some cases, creating entirely new classes of businesses. With digital transformation, companies are taking a step back and revisiting everything they do, from internal systems to customer interactions both online and in person.

As countries began to ease on the lockdown, allowing gradual economic and business activities to comeback in phases even with health and safety rules to prevent the new spread of the coronavirus (as research work for a vaccine continues to make significant progress), we have seen a quick shift in businesses using new tools to engage customers and offer products and services as a move from the traditional way of doing things to the smart, digital-driven way of managing customers and business and adding value.

We have discussed the rise in the demand of internet connectivity; Zoom becoming a company worth $20 Billion within 3 months. Netflix was given the ability not only to stream video content directly to customers but also to gain unprecedented insights into viewing habits and preferences. It uses that data to inform everything from the design of its user experience to the development of first-run shows and movies at in-house studios. That’s digital transformation in action —  taking advantage of available technologies to inform how a business should run.

Digital Transformation framework

  • Customer experience
  • Operational agility
  • Culture and leadership
  • Workforce enablement
  • Digital technology integration

Post COVID-19: Digital Transformation in Nigeria

In Nigeria, the private sector has been the major driver for innovation and the adoption of digital and emerging technology, with the public sector lagging behind. The lack of interest in the public sector has generally slowed the overall digital technological advancement in Nigeria.

The time is now for government-owned businesses and enterprises to shift from the traditional way of offering products and services and move to digital. The world may never go back to normal, we have learned so many sweet and bitter lessons from the COVID-19 pandemic which have greatly changed the way businesses offer products and services which is the reality of things and the new normal.

Many people demanding government-owned products or services will still prefer to be served digitally as the social distance will continue even after the pandemic is long gone. Our way of doing business and providing goods and services may change forever too. Government-owned businesses must shift from the traditional way to the digital way to continue to be in existence.

The Way Forward

With the disruption caused by COVID-19, we expect digitization to open up a new stream of business opportunities and revenue. The way that interferes with our new future will determine the survival or extinction of any organization. COVID-19, however, has accelerated the potential of both.

As companies have transformed themselves with digital technologies, people are calling on governments to follow suit. By digitizing, governments can provide services that meet the evolving expectations of citizens and businesses, even in a period of tight budgets and increasingly complex challenges. By digitizing processes and making organizational changes, governments can enhance services, save money, and improve citizens’ quality of life.

2020 will be a year of reckoning for digital initiatives. Organizations that continue to underestimate the need for culture change do so at their own peril.

Seamfix is here to listen to our clients and help them to drive a digital culture, either through digitization, digitalization, or using digital transformation to manage a business by creating new products and services or enhancing existing products to keep customers happy. Do you feel woefully behind? Are you a government-owned business ready to go digital? or a private enterprise on the journey to digital transformation? We are ready to help you accelerate your digital transformation journey.


Written by Micheal Nwogu (Business Growth Executive, Seamfix)

Ready, Set, P.I.V.O.T; Moving Your Organization Forward Post COVID-19

by Seamfix


According to successful businessman Richard Branson, “Tough times are inevitable in life and in business, but how you compose yourself during those times defines your spirit and will define your future.”

You are probably thinking this is just another COVID-19 article, well, unfortunately, it is because this pandemic has brought upon us difficulty, uncertainty and questions – a lot of them.

One of these questions is how the future of business will be shaped and what lies ahead for organizations and individuals alike.

If you are like us, who are non-experts in COVID-19 related issues and don’t have the answers, you might probably be thinking of ways to adjust to the situation (which is a normal human reflex). In the same vein, organizations worldwide are critically assessing the impact of the pandemic and adjusting in different ways.

In the words of Winston Churchill, “To improve is to change; to be perfect is to change often”, here’s our take; the most important decision for organizations this period should be knowing when to stay the entire course or change methods, strategies and direction. One word comes to mind, PIVOT.

So here is how we think you can move your organization forward in these unpredictable times by P.I.V.O.Ting.

PRIORITIZE your customers’ needs. What your current customers have to say can help your organization move forward in the right direction. By listening to your customers’ needs, you can find new ways to solve their problems or provide solutions that are more tailored to their evolving needs. This is a win-win situation because, at the end of the day, your customer is the reason you are in business so there’s no point being stuck at point A when your customers have moved to point D.

INNOVATE your business services. This might not necessarily mean implementing new ideas, it might simply just mean making changes in the existing environment to deliver better products and services to your customers. Infusing a culture of innovation can make way for creative thinking which can foster more effective, dynamic and improved processes, ideas, services, hence, helping you adapt in the marketplace post-COVID-19.

VALUE is what will keep your customers. COVID-19 has pushed companies to rapidly operate in new ways, providing more options to the market. As an organization, is there an added value in terms of a product, service or idea that can make your customers happier? Amid competition and other organizations vying for the customer’s attention, your customer will only pay for and be retained by the value you provide. So what value are you providing?

OPTIMIZE current business processes. The purpose of process optimization is to reduce or eliminate waste (in terms of time, resources), unnecessary costs, bottlenecks and errors while achieving the goal of that process. So, now is the time to take a critical look at your current processes and operations and pinpoint better ways to get the required work done. One of the ways to do this is by identifying bottleneck areas and rethinking unique methodologies for improvement, this is where automation comes in.

TECHNOLOGY is your best friend. We have all seen that technology is here to help us; from companies going into full remote work, business meetings held via Zoom, Microsoft Teams and Google Meet to Annual General Meetings (AGMs) being attended online, the future of work is here and this is the “New Normal”. So why not embrace the use of technology to move your organization forward? Technology can act as a catalyst to make your organization grow and help you stay relevant in the marketplace post-COVID-19.

As said earlier, we are not experts at COVID-19 related issues, however, our advice is “do not be afraid of change”, it might be just what you need to grow your organization to newer and better heights.


Written by Juliet Ejimofor (Business Growth Executive, Seamfix)

The Many Benefits of Contactless Biometric Acquisition and Authentication Technologies in COVID-19 Era

by Seamfix

Never was there a time when contactless technology was more important than now with the Coronavirus pandemic sweeping the world. Noting that the chief method of transmission of the virus is through contact with infected persons and surfaces, people are obligated to keep a measured distance from other people —  a behaviour termed ‘social distancing’—  and are even less keen to have anything to do with surfaces.

This new way of life has its many effects on industries and sectors all around the world, and most are negative. Businesses will need to restructure their activities and choice of technology to accommodate this new shift in behaviour and quickly find a way to combat safety concerns or struggle to survive during and post COVID-19 era.

This change is even more for businesses that acquire biometric data of their customers as a means of proof before availing them with certain services. These businesses must think beyond biometric data acquisition and authentication that requires physical contact with people or surfaces — Hence, way beyond fingerprint recognition which is the most common means of identity verification right now.

Even though one might argue that disinfecting the fingerprint recognition sensors may or may not get rid of the virus completely, one should also ask “how about the customers that are reluctant or sceptic about putting their fingers on a surface they deem virus-ridden no matter how many times it is wiped down? Are business owners or agents to turn them back? What then does that do to customer acquisition or the bottom line of the business?”

Thinking way beyond fingerprint will leave us with Facial and Iris Recognition.

Biometric technologies that provide facial and iris capture and verification services come into play to enable secure, touch-free data acquisition (digital identities) from the medically-advised distance and authentication to reduce the risk of impersonation or fraud. These technologies will serve to flatten the curve by preventing further infections and encourage business continuity.

The Many Benefits in Diverse Sectors

If the world were ever to be so ‘open’ again, businesses and even the government must jump aboard the idea of contactless biometric acquisition and authentication technology. Its usefulness spread across multiple sectors and industries.

For one, in the aviation sector, adopting a contactless facial and iris recognition system to authenticate digital identities of passengers, instead of having them place their hands on a scanner as they pass through the gates, will ensure the safety of aviation workers and passengers. These technologies could even go further for contactless visa onboarding and authentication at borders or immigration centres.

Telecommunications companies will need contactless biometric acquisition and authentication technologies to enable their agents to collect and validate biometric data of new subscribers during SIM registration processes or authenticate biometric data of current subscribers before providing them with certain services, all done while maintaining necessary distance.

Security companies can arm their guards with one of such technologies on a mobile device to serve as a digital logbook used to document people who enter or exit an estate or building.

The usefulness of these technologies goes far and beyond — from banks utilizing them to safely acquire customers in the field to schools authenticating students before they enter into exam halls to healthcare admin workers enrolling patients from a distance to government agencies enumerating staff in a secure way… the list goes on and on.

These technologies besides protecting against COVID-19 will hasten customer onboarding processes and improve turnaround times.

Enabling Features and Add-on Services

Viable contactless biometric acquisition and authentication technologies must take into consideration;

  • KYC compliance standards by various regulatory bodies
  • Failsafe verification and validation
  • Customer onboarding time
  • Data security
  • Ease of use and service.

Some enabling features will include:

ID Match

The inclusion of this feature will rule out impersonation as the faces of end-users can be compared with images on verified proofs of identity, like a driver’s licence, in real-time, to ascertain that the faces and the images match.

Liveliness Detection

With this feature in place, it becomes easy to prove the viability of every captured image and offer 100% assurance that every image is that of a living, animated person as opposed to a picture on picture capture.

Background Cleanup

In a bid to adhere to strict KYC regulations on captured images, this feature will prove necessary to ensure that all images captured conform to stipulated background-uniformity requirements. It also allows for the flexibility to capture images anywhere and still have them end up with a noiseless background.

OCR (Optical Character Recognition)

This feature goes beyond offering ease and speed of capture to end-users, to acting as a necessary requirement for this COVID-19 era where touchless is the order of the day as textual data can be extracted from physical forms and automatically populate corresponding digital fields.

Deduplication

Having duplicate data can taint the result and analysis of collated data, hence the need to ensure that each captured data is unique and has no duplicate. This enabling feature comes in handy to scan through databases and fish out duplicate data within configured capture rules.

 

SDKs and APIs

It becomes even easier to adopt these contactless biometric acquisition and authentication technologies as most of the verification services are packaged as Software Development Kits (SDKs) and Application Programming Interfaces (APIs) that can be integrated into already existing systems. With these, organizations will not be burdened to overhaul already existing processes and can continue using their solution with additional verification services and features that will allow the solution to perform various biometric authentication.


Are you interested in a solution to acquire and authenticate biometric identity data in a safe, touch-free environment? Or would you rather a verification and authentication SDK to integrate with your existing solution? We have exactly what you need!

Contact us today for more details at info@seamfix.com

 

Written by Ivharue Ofe (Content Writer and Marketing Communications Executive, Seamfix)

Coronavirus: 4 Tech-driven Approaches to Flatten The Curve

by Seamfix

The world was hit hard by the emergence of the Coronavirus, popularly called COVID-19 or COV-19. As the virus continues to spread at an alarming rate amidst strict measures, it is about time we asked ourselves, ‘what more can technology do to reduce the spread of the virus? No matter how little.’ 

The World Health Organization (WHO) has continually underlined the importance of ‘flattening the curve’, calling on countries across the world to impose public health measures in this regard. The curve refers to the projected number of people that will be infected by the virus and flattening that would mean slowing the rate of person to person infection.

Technology is doing a lot already in the global fight against the pandemic, still, we believe there is more to be done. For one, a Digital Data Capture and Management System can beef up surveillance and detect cases promptly; thus providing an effective response for suspect isolation and management, contact tracing, identification of transmission chains, rapid diagnosis, vaccine monitoring, and so much more.

Looking at patterns from previously successful combat tactics in cases of epidemics, here are 4 ways we propose a Digital Data Capture and Management System will work to flatten the curve and combat the spread of Coronavirus:

 

Digital Data Capture and Documentation at Entry and Exit Points

 

 

This is already an ongoing, strict process at gated estates, apartment buildings and office blocks, where visitors input their textual proof of identity in a logbook before they enter and after they leave. However, only a few can boast of doing this the digital way, the rest still use paper-based visitors logbooks. During this period of the Coronavirus pandemic where surface touch should be avoided, it must be a taboo to allow people to pick up the pen to write or touch the logbook in any way. This, therefore, begs for a digitized system that allows only one handler.

The scenario of a digitized logbook will go this way: A designated security guard posted at the entry/exit gate uses a data capture solution already downloaded on a smartphone to capture the details of visitors from a reasonable distance. Details could be textual such as name, address, phone number, house destination and so on; and also a live image capture of the visitor. The data will immediately be moved to a back-end system monitored by a designated admin. This will create a standard digital database, with unlimited space, that can date back to months, tracking who goes in, out, and where in case there is a need for that information in the future. 

 

Contact Tracing

 

 

Contact tracing is a core surveillance activity during this period. This involves the identification of persons, their routes and timelines, to know who they came in contact with and when. Right now, contact tracing involves governments appealing to people to turn themselves in if they had made contact with confirmed cases.

To do this effectively, there must be proper prior documentation. Paper-based contact tracing, besides encouraging surface touch, is sure to include erroneous data collection and promises a tiresome process of retracing. 

A Digital Data Capture and Management System, however,  has the benefit to improve data completeness, timely capture storage, accuracy, and data organization. This will allow for the rapid identification of the movement pattern of people who become symptomatic and the transmission chain in that particular location. This will also improve data exchange, as the data can be easily downloaded and exported to government bodies like the NCDC for proper tracking and for the purpose of informing people in the transmission chain to self-isolate and get tested.

 

Clinical Trials Documentation

 

 

To effectively and efficiently carry out a nation-wide clinical trial,  a Data Capture and Management System is a necessity. This system will allow for a digital and more mobile approach to clinical trials using web-based forms to facilitate the quick reporting of data and trends, and thus, quick decision making. Clinical staff can record daily reports, collect location-based results, export data for analysis, and visually document hypothesis. 

This system will also create a centralized cloud-based healthcare data network to document volunteers, experiments, observations, causes and effects, vaccine monitoring and real-time analysis of implemented measures and administered trial drugs during clinical research.

It will also create a data-sharing system, where data can be shared, in real-time, between hospitals and larger bodies like the NCDC for proper documentation, following strict data privacy and pre-set access control policies. The digital approach will mitigate against data quality oversight as data anomalies will be discovered faster. 

 

Remote Monitoring of Self-isolated Individuals

 

 

The flexibility of a Digital Data Capture and Management System can allow for remote monitoring of individuals in self-isolation. This routine checkup will begin when an individual is asked or chooses to self-isolate for any reason. Healthcare providers will share a link to a monitoring form which the individual can access on a smartphone or any mobile device. In this form, the individual can input their symptoms or lack of it every day until the isolation period is over (usually 14days).

This data is visible to the admins (heath providers or NCDC) on an intuitive dashboard so they can monitor the individuals closely and know when to jump in. The data is also location-based so it is easy to flag when isolated individuals have moved from their designated locations.

 

 

Conclusively, having given the 4 ways we know technology can help to flatten the curve, we are proposing that every country right now gets started with a Data Capture and Management System that has demonstrated the potential to improve the quality of data collection, surveillance, analysis, and secure data transport.

 

It is important to note that Coronavirus is rapidly evolving. Stay informed, maintain clean hand and respiratory hygiene, self-isolate if you’re unsure, report yourself if your symptoms are suggestive, don’t panic and stay safe.

What You Need To Know: Coronavirus Disease (COVID-19) Pandemic

by Seamfix

The world health organization (WHO) has declared the Coronavirus (Covid-19) a global pandemic, and along with the rest of the world, we’ve been concerned about the rapid spread of the virus and its effect on the country as a whole.

 

What really is coronavirus?

According to the World Health Organization (WHO), coronavirus disease (COVID-19) is an infectious disease caused by a newly discovered coronavirus. The COVID-19 virus spreads primarily through droplets of saliva or discharge from the nose when an infected person coughs or sneezes, so it’s important that you also practice respiratory etiquette (for example, by coughing into a flexed elbow).

Most people infected with the COVID-19 virus will experience mild to moderate respiratory illness and recover without requiring special treatment.  Older people and those with underlying medical problems like cardiovascular disease, diabetes, chronic respiratory disease, and cancer are more likely to develop serious illnesses.

 

As COVID-19 makes its way across the globe and with everything happening, a lot of people might find it very hard to make critical decisions and perhaps have a lot of questions going through their minds- who to invent the vaccine, when this pandemic will end, where to run to? why it’s taken so long to evacuate affected countries and what to do today about the current situation. I call these the 5w’s of Covid-19. These questions and even more are yet unanswered. 

At Seamfix, we are closely monitoring the situation and will like to share our response and preventive measures put in place to ensure the safety of our clients, employees and overall business.

Here are our safety plans for YOU and US

  1. Non-stop Service and Product Delivery: We will work tirelessly to ensure that all our products and services function as usual without any inconvenience or delay. We are best positioned to continue delivering high-quality services and experiences.
     
  2. Available Customer Service: Feel free to contact us via email and phone call. Kindly note that our Customer Success Team will only be available to pick up chats and phone calls at the usual time (8 am – 5 pm).
     
  3. Business Continuity: You can trust that business will go on seamlessly. We assure you that Seamfix has effective contingency plans for future emergencies, just like this.
     
  4. Postponed Activities: We have deferred all our business travels and upcoming events in affected countries for the time being.
     
  5. Remote Work Schedules: As a precautionary measure, we have incorporated remote and flexible work schedules into our daily work routine. This we did to ensure the safety of our staff and visitors.
     
  6. Healthy Work Environment: We have done a lot in this regard;
  • We are enforcing frequent hand washing habits or use of alcohol-based hand sanitizers which we have installed in strategic locations.
  • Employees are mandated to stay home when they feel unwell or self-isolate for 14 days if they have been to a country with high confirmed cases. 
  • We carry out regular temperature checks using sensors at all entry points. Anyone with heightened temperature will be given immediate medical attention.
  • We are ensuring crowd control and social distancing in our various outlets. 

 

Here’s what you should do

  1. Regularly and thoroughly clean your hands with an alcohol-based hand rub or wash them with soap and water.
  2. Maintain at least 1 meter (3 feet) distance between yourself and anyone who is coughing or sneezing.
  3. Practice respiratory hygiene and also, avoid touching eyes, nose and mouth.
  4. Stay home if you feel unwell. If you have a fever, cough and difficulty breathing, seek medical attention and call in advance. 
  5. Stay informed on the latest developments about COVID-19 and follow the advice given by your healthcare provider.

 

We understand these are challenging and sometimes frightening times but we encourage everyone to promote preparedness, positivity and erase potential panic. 

 

We believe we will fight through this!