Telecom providers operate in high-volume, high-risk environments where subscriber onboarding, SIM registration and agent management must happen quickly, securely, and in compliance with strict regulatory frameworks. Thousands of field agents are often deployed and distributed in addition to multiple service locations which serve subscribers. Managing who has access to what becomes a growing challenge.
Telecoms depend on large networks of sales agents and retail partners for subscriber onboarding and SIM activation. When access to enrollment systems is based on shared or weak credentials, identity fraud, SIM swap scams and unauthorized registrations become common.
In the absence of robust user-level authentication for agents, it’s difficult to prevent fake or duplicate SIM registrations, leading to compliance breaches and potential national security concerns.
Many operators struggle to track and audit actions taken by individual agents across enrollment portals, leading to poor accountability, lengthy investigations and potential license risks.
Managing access for thousands of on-the-ground personnel, across varied geographies and roles, requires significant administrative overhead and increases the risk of human error or misconfiguration.
Telcos face increased pressure from telecom regulators to prove that every SIM is tied to a verified, traceable identity—and that every registration was carried out by an authorized individual.
Grant each agent or staff member access only to the tools and data they need based on their role, location, or performance, minimizing risk and streamlining operations.
Onboard, manage, and revoke agent access at scale, with centralized policy enforcement that adapts across urban, rural and remote telecom environments.
Managing identities doesn’t have to be complicated. Keep your team secure, stay compliant, and protect your applications—all while making life easier for everyone.
