The telecom market moves fast and when your customer base grows, the pressure on your onboarding process grows o with it. MTN Côte d’Ivoire felt this pressure as they wanted to expand their reach and bring in more field agents, yet their old device model made this difficult.
You know what that feels like, when you have the demand and the agents ready to work, yet one small bottleneck holds everything back. MTN Côte d’Ivoire reached that point and they needed a different way to scale.
The Seamfix Solution: BioSmart X with BYOD
MTN Côte d’Ivoire moved to BioSmart X and this move came with a change that removed their biggest obstacle. The Bring Your Own Device model allowed their agents to use personal smartphones and tablets to register customers and the field teams no longer waited for new devices before they could work. Once an agent joined the network, they could start capturing data the same day.
The new model made registration easier for every part of their operation.
What Steady Adoption Produced
A change in process only matters if it holds up when the numbers get bigger and this one did. From January 2025 to October 2025, MTN Côte d’Ivoire recorded a whopping 8 Million customer Registrations on BioSmart X and this came from daily work across hundreds of locations.
Eight million is not a lucky jump, it is a sign of consistency over many months. It shows what happens when an operator removes friction from its onboarding. It shows what a field team can do when they do not depend on hardware supply before they can serve customers and it shows what your own teams could achieve if the same bottlenecks were cleared.
Why It Worked
- The BYOD model removed the need to purchase new hardware, significantly reducing capital expenditure.
- Agents could start registering subscribers immediately with their own devices.
- The solution gave MTN Côte d’Ivoire the flexibility to scale operations without friction.
- All data captured through personal devices remained compliant with industry standards.
A Model for Telcos Everywhere
MTN Côte d’Ivoire’s journey is a powerful example of how the right technology can solve operational bottlenecks and power exponential growth. If you’re a telecom operator facing similar device or agent scalability challenges, BioSmart X could be your next strategic move.
If you’re looking to address similar issues in your own operations, BioSmart X is the solution you need.
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