Privacy

Seamfix respects your privacy and will keep all your details confidential. In line with the EU (European Union) GDPR (General Data Protection Regulation), we have updated our policies to ensure that your data are being processed lawfully.

 

Information we collect

When you access our website and decide to contact us, all you have to do is to fill a form on our contact page. The only information we request from you when you fill the form is your full name, phone number, email address and your message. This information will be stored and will only be used in line with the terms and conditions provided herein.

 

Persons underage

The services are provided to everyone; however, persons below the age of 16 can only use the services with the consent of their parent or guardian. By using the services, you agree that you are above 16 years and where underage, your parents/guardian gave consent for your use of our services.

 

Rights to Your Information

As a user, you have certain rights/control over the information you submit to us.  You have the right

  • to access and confirm Your Information
  • to withdraw your consent form processing Your Information (this does not affect already processed information)
  • to rectify or update any inaccurate or outdated information
  • to know the purpose for processing Your Information
  • to restrict the processing of Your Information
  • to erase any information we hold about you
  • to provide you a copy of the information we keep about you
  • to object/refuse Your Information for direct marketing
  • for portability, where feasible

When you make a request to exercise any of the above rights, we shall provide you with your personal information and other necessary information as requested by you. However, we reserve the right to charge you or refuse your request where we notice that your request is repetitive or excessive. Your rights to an erasure of Your Information does not apply to legal necessaries like audit logs, subscription information, and Your Information archived on our backup systems which we shall securely isolate and protect the use of it from any further processing to the extent required by applicable law etc.

 

We may use your personal information to:

  • Provide you the service and send you related information
  • To seek your participation in surveys, and to conduct and analyze the results of those surveys if you choose to participate
  • To provide you with support, answer your questions about us and our services
  • To respond to you about any comment or enquiry you have submitted about this website and our services
  • To prevent or take action against activities that are, or maybe, in breach of our Terms of service or applicable law
  • For identification and verification purposes
  • For marketing, sales and promotional activities
  • Product development, to build higher quality and  more useful services
  • For security purposes and other purposes stated in these policies

 

When submitting any of Your Information, we advise that you put in the correct details of Your Information as any inaccurate information you submit to us might limit your ability to use our service or may affect our ability to contact you.

 

Provision of security

We have put in place the necessary technical and security measures to prevent unauthorized or unlawful access to or accidental loss of or destruction or damage to Your Information. To ensure the safety of Your Information, we have secured our web services to run within a virtual private connection and an SSL certificate to make sure that all communications are made over HTTPS, SFTP using TLS 1.2. All your key information is properly encrypted and secured. However, we do not guarantee 100% security. We shall inform you when we notice any data breach

This information is needed for optimum satisfaction as we have a specialized technology for managing the website. Be rest assured that Your Information is safe with us as we have qualified and highly trained staff who are specialized in the management of keeping Your Information safe and will always attend to you whenever you encounter problems when accessing our website.

 

Marketing purposes

By providing you our services, you will receive newsletters, marketing information; roadmaps for this service and other notification which enables you to enjoy better services from us. You can decide not to receive the aforementioned notices by clicking the unsubscribe link on the messages. Kindly notify the means in which our marketing details may be sent (SMS, phone calls, email) to support@seamfix.com.  You also have the ability to opt out at any time from the use of your personal information for direct marketing purposes by sending us a request to opt out of direct marketing

 

Service providers (Sub-processors)

To provide you with these services we engage qualified third parties that assist us with different services. These Sub-processors set out below provide cloud hosting and storage services; assist in providing customer support; as well as incident tracking, response, diagnosis and resolution services. They include Tawk.to, Amazon Web Services, MailChimp, Survey Monkey, Zoho Mail, EApps. We work and operate with them to ensure that the services we provide you meet your demand and expectation. Our service providers are based in all parts of the world. Be rest assured that their access to Your Information is limited and they will not disclose Your Information.

 

Confidential /Disclosure of information

The information you provide us and your captured Information will be kept confidential and we shall only disclose such information in accordance with the following below;

Service providers, vendors, and contractors (collectively, “Service providers”):- We may disclose Your Information to our service providers that assist us in providing the services to you. These service providers are necessary, therefore their access and use of Your Information is limited. They shall keep all of Your Information confidential and will not disclose it to any persons.

Disclosure to Government Authorities, Legal actions: Your Information may be disclosed to a court or Governmental authority to respond to subpoenas, court orders, or other legal processes; to establish or exercise our legal rights, to investigate, prevent or take action regarding illegal or suspected illegal activities or to protect our property; to protect other users, to defend against legal claims; or as otherwise required by law. We also reserve the right to transfer Your Information in the event we sell or transfer all or a portion of our business to a different owner. Where we transfer our rights to a different partner, we shall ensure that the new owner complies with this privacy policy.

Employees, agents, affiliates, representatives: We may disclose Your Information to our employees, representatives, agents, and affiliates provided that such third party (ies) shall take measures to keep the information confidential and abide by the terms of service

 

Change of information

If you wish to access or correct any personal information we hold about you or have any feedback or concerns about privacy, please contact us as set out below. Please provide as much detail as you can about the particular information you seek, in order to help us retrieve it or change such information. We may refuse your request and give you reasons for such refusal.

 

Site Statistics

We may disclose aggregate, anonymized statistics about the number of visitors to this Website. We use an independent measurement and research company to gather data regarding the visitors to this Website on our behalf, using cookies and code which is embedded in the site. Both the cookies and the embedded code provide statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors’ screen settings and other general information.

 

Cookies

A cookie is a small information file that is sent to your computer, mobile or other devices when you visit a website and it will recognize your device on future visits.  We use cookies to improve your site experience and make it better.

You can change the settings on your browser to prevent cookies being stored on your computer or mobile device without your explicit consent. Your browser “help” section will normally provide details on how to manage the cookie settings.

 

Questions, Suggestions, and Complaints

For any privacy-related questions, suggestions, unresolved problems, or complaints you may contact us support@seamfix.com

Phone number – +234-1-342-9192 Or visit us at Seamfix Nigeria Limited, 1st Floor, Leasing House, C & I Leasing Drive, Off Bisola Durosinmi Etti Drive, Off Admiralty Way, Lekki Phase 1, Lagos, Nigeria

You can also contact our Data Protection Officer @ info@seamfix.com

Where you notice any data breach, kindly inform us immediately.

When you make a request for these policies or as it relates to our service, you agree to provide us with any necessary information we ask you to confirm your identity

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