by Cynthia Eze
Over time, technology seems to advance so fast that keeping up with to latest innovations is more or less impossible. Today, the importance of technology in society can never be underestimated— from simple manual chores to more complex industrial systems, technology has made our activities more straightforward and more accessible, and easier than ever before.
13 years ago when Seamfix started, we were not specific about the problems we wanted to solve, but we were very much interested in assisting businesses to thrive—we asked ourselves: what are these businesses trying to achieve? What are the problems they are facing? How can we help make their processes easier? How can we make them satisfy their end customers? Will these processes improve the quality of their businesses or lives?
We focused on these three keywords, which are Improvement, digitization, customer satisfaction, and better quality of life—exactly what our mission was.
Quality of life is a very ambiguous term, but I will break down this term for the sake of simplicity. What I meant by quality of life, this has to do with comfort, satisfaction, and happiness—towards businesses, and life generally, because businesses are part of our day-to-day lives. Right from the inception at Seamfix, we have always been committed to being part of this evolution of digital transformation. Launching as a startup with no investors wasn’t a smooth journey, but our problem-solving attitude and hunger towards digital transformation made it easy for us to create innovative technology solutions that are able to empower businesses to have the capacity to meet their customers’ needs and deliver satisfaction at maximum level, with high-quality service-in today’s competitive business world, understanding your customers is very important, this means that providing a strong customer experience has become a necessity in order to sustain a successful business.
Notwithstanding, let us take a giant leap and discover the best ways technology has improved the quality of business processes today-these were culled from our own experiences.
It is no news that dealing with physical documents slows down the process. For example, if there is a request for a particular data or record, you must have to physically search for this data—may be amongst files. What if this record has been misfiled, or even lost? This alone delays business activities. Again, doing anything manually makes the process prone to error.
The whole process is made easier with technological solutions, we realized that we can cut down the record or data retrieval processes. With software solutions, everything is stored in an accessible format, accessing each file as fast as possible. Through this, Employees can have time to do more crucial tasks, rather than spending their time tediously running through physical archives.
Asides from storing and transforming data, Statistics was once excessively limited. Companies would only get access to reports on a monthly basis, making it difficult to make highly informed business decisions. With the use of automated software tools, employees can collect and analyze data in real-time which can be displayed and sent out as reports whenever needed.
Now that everything is digital, businesses and organizations can have access to centralized dashboards that provide the most important metrics displayed instead of having to schedule meetings in which you spend time showing slides with statistics.
Most importantly, technology has made it easier to collect and analyze massive amounts of data to help improve decision-making while also making it easy to share reports throughout your organization at any point in time.
One of our main aims for digitizing manual processes was not just to store data, but to secure data. Digitization enhances the security of a document and maintains confidentiality. Since scanned documents are traceable, only certain users can access documents if necessary. Information stored on paper is degradable information as paper degrades every time it is handled manually. Document image processing keeps data safe and easily accessible in the future.
Earlier, in businesses, we had to capture important data manually which was stored in physical files. This signifies that to review the information, you had to locate the file and find what we were looking for—anyone can actually have access to this file.
Thanks to Technology, with the Identity Identification process or Biometric authentication, you can automate data capture and review information. These software tools are specially designed not just to capture data but aim at analyzing information and successfully detecting fake identities—this reduces the rate of fraud, and sometimes cybercrime.
Also, identification systems offer many solid benefits for governments, private companies, development partners, as well as individuals-by providing a secure and accurate way of identifying the population, these systems can facilitate the delivery of a wide variety of services that increase gender equality, improve access to social safety nets, boost economic opportunities, expand financial inclusion, and many more.
A lot of businesses still shy away from advanced technology because of its supposed complexities; little did they know that when they join the wagon of the advanced digital technological crew, they can boost speed to their market products or services, leverage customer satisfaction into loyalty, and also improve profitability.
Ultimately, advanced technological solutions are constantly evolving such as cybersecurity technology, Cloud storage, Advanced AIs and analytics, Biometric Identification, Blockchain, and the list goes and on-We, the seamFIXERS, would keep evolving as time goes, rapidly joining the trend of digital transformational leaders, consistently easing business processes with innovative technological solutions.