Digital Employee Experience Management for the Work-from-Home Era
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Digital Employee Experience Management for the Work-from-Home Era

by Guest

4 mins read



The work-from-home era created by the pandemic has presented managers and workforces with new challenges. The rise of the digital employee has led to a growth in software and services that help streamline remote worker’s experience.


The Covid-19 pandemic ushered in the work-from-home era of the digital employee. Suddenly, workforces around the world had to pack up their desks and begin to log in at virtual offices accessed from home. Fundamentally, this changed the layout of the workday and the requirements on management and employees across all levels.

While there was already some push towards more remote work before the pandemic, the rapidness with which these measures had to be installed was a shock for most industries. Many employers wanted to see how their workforce performed while out of the office. Some even invested in software to monitor staff’s online activity, such as how many hours they spent on social media sites or researching on the wiki.

Others have embraced a more organic workflow, allowing employees to set flexible hours for themselves. This new work-from-home phenomenon has also raised questions about the digital employee experience. Do remote workers enjoy their new, out-of-the-office role, and how does it change their experience of the job?

Does remote work have an impact on collaboration or productivity? And what can management do to effectively oversee these processes? We look at some of the recent evidence on digital employee engagement to find out!


What Is Digital Experience Monitoring?


Digital experience monitoring goes beyond simply tracking an employee’s online activity. Instead, digital experience monitoring is interested in how employees operate within a virtual workspace and how they experience the world of online work. This can refer to both how they experience online processes, like wi-fi speed or IT systems, and HR systems.

Digital Employee Management Experience software is already something that is available on the market. Tech companies such as ControlUp allow management to frequently test their IT systems across virtual workplaces and head off any problems that might arise. Meanwhile, companies such as Davis & Co or AirMason, offer digital employee handbook materials and software to help streamline your HR processes and employee’s online experience. These resources can be applied to all kinds of workplace scenarios, from small businesses to corporate enterprises to digital employee federal and state-run networks.


How to Optimize Digital Employee Management?


  • Streamline IT Services

One of the main things that affect remote employee performance is variation in the level of the internet connection that they have available. This incorporates things like people with homes that have slow wi-fi connections or IT malfunctions across workplace systems that lead to problems backing up. The pandemic has given many companies the perfect opportunity to invest in their IT departments. By tackling problems early and streamlining IT services at your company, you have a better chance of improving remote employees’ experiences. Increased automation across HR services and staff management software can lead to a workforce that is much easier to manage in a dispersed way rather than from a shared office.


  • Improve Digital Employee Communications

Reports show that employees fare better in companies that have good communication systems. While this can be tough enough to manage within an office, this problem triples when you take remote working and digital employees into consideration. Focusing on improved communications can positively impact employee experience. It can lead to less stress, more effective collaboration between colleagues and teams, and increased efficiency. By prioritizing communications, especially at a time when workplaces are getting more spread out, you will give your employees an edge over the competition.


  • Allow for Flexible Hours – Within Reason

Workplace studies show that employees tend to respond well to a margin of flexibility built into their working day. Although this varies by individual and role, constant digital monitoring of employees seemed to stifle creativity and independent motivation. In contrast, allowing employees to work flexibly within broad structural limits had a generally positive effect.

Many employees who are offered a balance between flexible work time and structured hours show high rates of job satisfaction. For example, allowing employees to log on and off at certain times between set working hours but not allowing people to work outside of office hours. This approach strikes the ideal balance between a self-motivated workforce and a unified team. It allows for individual fluctuations in schedule and productive working times – such as the difference between larks and night owls – but still keeps a boundary between work and private time.


coffee and work


  • Collect Feedback

Monitoring digital employee experience relies on understanding your team’s needs. For example, maybe new employees would like more time spent on digital employee onboarding to help them feel included. Or perhaps staff feel that fewer progress meetings and reports would actually increase overall productivity. Whatever the case, finding a balance between acknowledging your team’s preferences and channelling productivity is one of the key roles of a good manager.



Digital employee experience software can help boost productivity in your business. This is more vital than ever with more employees working from home. Increased connectivity among your team can lead to better working focus and more efficiency overall.


How does your business manage employees working from home?  Have you invested in management software since the pandemic hit?  Share your tips in the comments!




Author’s Bio: 

Emily Moore is an English & programming teacher with a passion for space and blogging. She believes that current exploration should be focused on preserving our planet’s resources. With satellites circling the orbit, it is easier to get relevant data on any environmental changes. This, in turn, should help people quickly address any challenges.