Self-service allows citizens to complete tasks independently without needing to visit any government office. Whether renewing passports, applying for ID, getting a driver’s license or registering to vote, self-service technology offers a seamless, efficient, and secure way for citizens to manage their affairs on their own.
Approximately 40% of consumers now prefer self-service options over traditional in-person services, indicating a shift in public expectations towards more accessible and efficient service delivery.
Real Stories Across Africa
Seamfix – Empowering Citizens to Access Government Services Remotely
Our self-service solutions are a game-changer for digital public service enrollment, enabling individuals to apply for services remotely without requiring agents.
- Mobile-First Enrollment – Citizens can submit applications and required documents using only their smartphones.
- AI-Driven Portrait Validation – Matches submitted photos with identity documents while ensuring quality, compliance, and likeness.
- Real-Time Biometric Quality Checks – Detects poor-quality images and prompts users to recapture, ensuring high accuracy.
- Face & Fingerprint Matching Against Identity Databases – Validates biometric data against government or organizational records for enhanced security.
- AI-Powered Document Capture & Verification – Eliminates poor-quality submissions with built-in real-time quality checks.
- OCR & Data Extraction – Extracts and verifies identity data from passports, driver’s licenses, business registrations, and more.
- Liveness Detection & Anti-Spoofing – Ensures users are physically present, blocking fraudulent attempts.
- Contactless Fingerprint Capture – Allows remote biometric enrollment using smartphone cameras for secure identity verification.
In the rapidly evolving digital landscape, the demand for seamless, secure, and scalable solutions across public sector services has never been higher. Governments and public institutions worldwide face a dual challenge: delivering efficient and accessible services while maintaining airtight security and compliance.
At Seamfix, we are building this future today.
Our Public Sector Suite of Solutions empowers governments to scale service delivery without the traditional constraints of cost, infrastructure, and manual processes.
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